That would smooth out expenses for the users and income for Articulate and everyone would always have the latest version.

It would seem to me a long term solution to update sticker shock price issues is to move to some type of subscription model. The reason that you were able to get Storyline was by using your final upgrade to do so. We don't have an upgrade process from Studio to Storyline. In June of 2012 you used your final upgrade for Studio as a way to convert the license to Storyline.

You upgraded to Studio '09 in October of 2008. From what I can see is that you had purchased the Rapid E-Learning Studio Second Edition Pro with two eligible upgrades. I have asked that our Sales Support Manager, Sarah Schenone, contact you directly regarding your upgrade. You cannot take money for maintenance plan upgrade cycles and then just change you mind about providing it. This has got to be some sort of mistake, although the terse and perfunctory tone of 'that is no longer available' seems at odds with that assessment. You tone is especially insulting in that you offer no explanation andĮffectively are telling me that you tricked me out of the money.ĭoes this mean that paying in advance for the upgrade cycle is just equivalent to giving articulate money for nothing, because that email from support seems to be saying that. That is equivalent to you taking my money in advance and then randomlyĭeciding that you are not going to fulfil your obligation. 'The PMP conversion option mentioned in the email below is no longer Maintenance plan was to pay for the upgrade cycle in advance. No point in me switching since the whole point of paying for the Second upgrade switched to Storyline from Studio, otherwise there was Was on the understanding that the maintenance pack upgrade for the When I then paid for the upgrade to switch to the storyline track it Maintenance plan that provided the next TWO releases of studio. When I purchased articulate studio it was specifically with the What do you mean 'it is no longer available'? What has happened to Articulate.? You cannot just withdraw something like that - here is the response to the articulate support email I sent : What the hell do you mean 'no longer available? 'The PMP conversion option mentioned in the email below is no longer available.' I just had trouble accessing the storyline 2 download and contacted support.

Storyline 2 download free trial